Payments & Shipping

  • All transactions are processed in US Dollars ($)
  • eShakti currently accepts Visa, MasterCard, American Express and Discover credit cards, as well as PayPal payments. All orders will be charged immediately upon order confirmation
  • Only one gift coupon (purchase discount offers from eShakti) may be used per order
  • You can use as many gift cards as you like for a single order
  • All promotional discount codes, gift coupons, and gift cards are available for one-time use only and may not be transferred, re-issued, or exchanged for cash, unless explicitly specified
  • To place an order, your total order value should be minimum $20 for assorted mask only orders and $25 for mask combo and apparel orders after any promotional discounts.
Order Processing

On successful completion of payment, an order confirmation is mailed to the customer's registered email address. eShakti reserves the right to cancel an order within 3 business days of receiving the order if we are unable to fulfill the order. Orders may be canceled by eShakti under exceptional circumstances, including but not limited to - fabric or trims failing quality check, insufficient fabric, inability to comply with special instructions requested, incomplete or unsupported address location, orders not complying with our coupons usage policy, orders at prices that significantly vary from market or eShakti's standard prices due to manual or technical error, orders flagged by our technical systems as suspicious usage of credit cards or other payment options or any other potential abuse of our service. In all such cases, eShakti will inform the customer of the cancellation and refund the full order value within 3 business days of receiving the order

Where we deliver

We ship only to physical shipping addresses within the contiguous United States. We don’t ship to P.O. boxes, APO / FPO addresses

How we deliver
  • Orders may not be shipped to multiple locations
  • Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address
  • Three attempts to deliver your package will be made by our shipping courier. If you’re not available during these attempts, our courier will ask you to contact them to arrange a delivery of your package for a time when you’ll be present to receive it
  • A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier
  • Lost packages: If you haven’t actually received your order after receiving a delivery confirmation email from us, please contact us within 3 business days from the date you receive our delivery confirmation email. eShakti will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above
When we deliver
  • All our products are custom made to order. Please allow 13-17 days (Excluding Alaska & Hawaii) for us to make it and get it to your door.
  • Mask combo sets will be delivered in 3 business days.
  • Orders consisting of only assorted masks will be delivered in 7-10 days.
  • Orders consisting of both apparel and masks products will be shipped in 13-17 days.
  • In case of orders with slogan masks, please allow us 14-21 days to deliver.
  • In case of a denim, please allow 21-28 days for us to deliver the product to you.
  • In case of bridal products, please allow 21-28 days for us to deliver the product to you.
  • Please note that while orders typically arrive in as above, occasional delays in the international shipping process do occur and we do try our best to keep you informed in such cases.

All eShakti apparel is custom-made by hand at our production facility in India before being shipped directly you. Since we don’t advance produce or store our clothing, there may be additional customs or duty fees associated with your order beyond the actual shipping cost for your items.

We charge shipping and handling fees based on the total original value of items in your order (before any applied discounts or coupons) as shown in the chart below:

Your order’s value Our shipping fee
$0 - $49.99 $9.00
$50 - $74.99 $9.95
$75 - $99.99 $11.95
$100 - $124.99 $12.95
$125 - $149.99 $14.95
$150 - $199.99 $16.95
$200 and up $24.95

* Orders with only assorted face masks will be charged a flat shipping fee of $4.95. When ordered with apparel products, shipping will be charged according to the above mentioned chart.
All orders which contain mask combo sets will be charged a fee of $4.95 per mask set in addition to the shipping charge for other items.

US Sales Tax

eShakti is committed to complying with the tax laws of the countries where we are doing business. We manage our tax compliance by relying on the advice of professionals to ensure that we obey the law and file returns and make payments to the appropriate tax authorities. Items purchased on eShakti.com and shipped to locations in the United States, may be subject to tax.

The amount of sales tax we collect depends on the purchase price of the item, the type of item purchased, and the destination to which the purchased item is shipped. eShakti collects sales/use tax on sales of taxable products shipped to destinations in California, Colorado, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Utah, Washington, West Virginia, Wisconsin, and Wyoming, unless the sale of the product is not taxable or the purchaser provides evidence indicating that it isn't required to pay sales tax on such purchases.

The taxable total selling price of an item will generally include shipping charges and discounts. No tax will be collected on the purchase of gift cards, but purchases paid for with gift cards may be subject to tax as discussed above.

eShakti does not collect sales or use tax, as it is not required to make such collections by law, on shipments to persons in states other than those listed above.

US Customs Fees

While personal purchases over $800 in a single day incur US Customs duties, we absorb this fee for customers with orders shipping to the US. Should you still encounter any demand for payment of these duties from our courier, please contact us at by email ([email protected]) or call us toll-free at 1 (855) ESH AKTI (374 2584) and you will be reimbursed.